workers-chat-demo

Durable Objects have always been the recommended way to do websocket connections on Cloudflare Workers? (as far as I remember, anyway) The original chat demo dates back to 2020, using DOs + websockets: https://github.com/cloudflare/workers-chat-demo

Cloudflare has a simple example of building real time chat using their infra: https://developers.cloudflare.com/workers/tutorials/deploy-a... (and source code for the actual app: https://github.com/cloudflare/workers-chat-demo) Doing this with serverless might be a lot easier than building the global network & edge infra on your own. But a real version would need to add a lot more, like auth, rotations (who on the merchant side is supposed to answer), status tracking, image management, linking to tickets and emails, etc. It's a lot of work. But it also sounds like it'll be core functionality for you guys, an integral part of a multi tenant B2C platform. Maybe you can start with a vendor solution for a few months, gauge reactions from both the merchants and their customers, and use that to inform whether to build your own (and what feature