chatterbox

As far as I can see, they "embraced" their own protocol and now "extend" it by building open source products on top[1]. Would love to see Microsoft do that kind of "extend". :) [1] https://github.com/vector-im/chatterbox

You can host chatterbox yourself too - it’s apache licensed FOSS (https://github.com/vector-im/chatterbox).

Edit: Github link at [3], couldn't find it when I originally wrote my comment below I wonder how this compares to alternatives like [1] and [2] that you can also host yourself. There was also a Matrix project *that I can't find for the life of me) featuring multi-agent live chat support with multiple agents being able to join and leave a room. I suppose the E2EE support is what sets it apart, though I'm not sure if that's actually a feature you really need. Half the features advertised seem to be existing EMS features (like talking across chat services). I suppose you can use this to portal a web chat box into Slack but honestly I think there are better solutions. [1]: https://github.com/osousa/livematrix [2]: https://github.com/nomadic-labs/safesupport-chatbox [3]: https://github.com/vector-im/chatterbox