chat-builder

We're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697 To reiterate some of the differences, or why people might choose us at the moment: - A lot of our users really like our Slack integration. For small teams, this means they don't even really have to use our dashboard if they don't want to, because they can do everything from Slack. [0] - We offer a live screen sharing feature [1] - We're working on a library to offer complete customization of the chat UI on your website [2] [0] (We need to set up a better recent demo video of our Slack integration, but if you skim our changelog you'll probably get the gist: https://github.com/papercups-io/papercups/blob/master/CHANGE...) [1] https://storytime.papercups.io/ [2] https://github.com/papercups-io/chat-builder

Thanks for the mention: Like Pranav said we think the space is good to have multiple players and we've had many friendly conversations where we have traded notes. I think our vision is very similar in terms that we eventually want to focus on omni channel customer communication. A few things that Chatwoot has that we don't at the moment are: 1. Omni channel through messenger and Twillio integration 2. A Mobile app to chat with your customers 3. Shared inbox for teams - for team management What we have that differentiates us from Chatwoot: 1. We have a Reply from Slack + Reply from Mattermost integration where you never have to leave your workspaces (We believe your tools should conform to where you work and not force you to use a different tool) 2. Highly customizable [chat widget](https://github.com/papercups-io/chat-builder) with react