HackerReposA FIELD GUIDE TO OPEN SOURCE
ProSponsor the shelf♧ 0
← Back to top all-time
papercups-io
papercups
Elixir2020–2023
papercups-io / papercups

papercups

Open-source live customer chat

9Distinct people
27Mentions
0Explicit recommenders
6.1KGitHub stars
REPOSITORY AT A GLANCE

What to know before exploring

What it is

Open-source live customer chat

GitHub

Where it is used

No documented product use has been verified yet.

What people are saying

No recommendation phrase was found in the indexed comments.

No classified warning is attached to this page. Read the discussions before treating silence as approval.

Also in these discussions

No other repository is repeatedly linked in the same discussions.

This week on Hacker News

Nov 7–Nov 14 UTC · Direct repository links and separately labeled related project stories. Indexed through 11/14/2026, 5:04:57 PM UTC.

No direct repository links were found in the indexed HN discussions over the past seven days. Older discussions are available below.

Mentions over time

HN mentions by year27 dated mentions

Observed mentions: 2020-08-12 16:32:01 UTC to 2023-06-27 09:25:19 UTC.

0510152020-01-01 00:00:00 UTC to 2021-01-01 00:00:00 UTC (exclusive): 10 mentions; 2 submissions, 8 comments20202021-01-01 00:00:00 UTC to 2022-01-01 00:00:00 UTC (exclusive): 14 mentions; 6 submissions, 8 comments20212022-01-01 00:00:00 UTC to 2023-01-01 00:00:00 UTC (exclusive): 2 mentions; 0 submissions, 2 comments2023-01-01 00:00:00 UTC to 2024-01-01 00:00:00 UTC (exclusive): 1 mentions; 0 submissions, 1 comments2023

Counts come from the repository’s dated source evidence. Index cutoff: 2026-11-02 08:16:59 UTC.

View mention counts and date ranges
UTC ranges include their start and exclude their end. Select a period to filter the source evidence.
PeriodStart (UTC)End (exclusive, UTC)MentionsSubmissionsComments
20202020-01-01 00:00:00 UTC2021-01-01 00:00:00 UTC1028
20212021-01-01 00:00:00 UTC2022-01-01 00:00:00 UTC1468
20222022-01-01 00:00:00 UTC2023-01-01 00:00:00 UTC202
20232023-01-01 00:00:00 UTC2024-01-01 00:00:00 UTC101

What Hacker News says

27 sources
Sure thing. Mattermost and most open source chat tools not Google searchable. They can offer public communities but unless they are rendering static version of the site it is really not SEO friendly. They are very enterprise/security focused so if you want something secure and private Mattermost is fantastic. We started out making Slack and Discord Google searchable and search engine friendly see: kotlin for example https://slack-chats.kotlinlang.org/ they have around 50,000 pages indexed by Google. We render a static version for Google while giving you the real time experience of a chat app. Secondly most large communities end up being a community support channel. So for anyone with customer support experience having your conversation in one place is really crucial as well as some sort of open close state. I was also the author for https
Read the rest
://github.com/papercups-io/papercups which made me a bit opinionated in terms of community/customer support Finally most communities end up being too noisy and in part is because it is designed for chat. I actually don't think there is a great solution out there to manage conversations at a large scale and we think we can innovate on the UX of it.
In Show HN: Linen – Open-source Slack for communities
I know a lot of open source project maintainers. Most of the sponsorships are negligible. The ones that have a bit more sponsorships tend to offer some sort of priority support. But even that is very difficult. I also maintain an open source project with 4k stars but we didn’t even bother with the sponsorship path and decided to monetize by charging for a hosted version. For reference https://github.com/papercups-io/papercups
In Ask HN: Any programmers making a living off of GitHub Sponsors and/or Patreon?
Client side: React - Typescript Backend: Phoneix - Elixir We're a live message tool and it is basically what Elixir is built for https://github.com/papercups-io/papercups. The Elixir community has been great and incredibly friendly. I originally was worried about the size of the community but that hasn't been an issue the community has been super helpful. I also think the annual stackoverflow usage surveys are very misleading because most of the community's questions get asked in ElixirForum and not on Stackoverflow. Phoneix is the web framework of Elixir which is very similar to Rails but minus a lot of the magic has been very helpful for our productivity as well. If I had to built another service that is websocket heavy I would definitely use Elixir. Even if it was a standard crud app I would still most likely choose Elixir.
In Ask HN: What novel tools are you using to write web sites/apps?
We're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697 To reiterate some of the differences, or why people might choose us at the moment: - A lot of our users really like our Slack integration. For small teams, this means they don't even really have to use our dashboard if they don't want to, because they can do everything from Slack. [0] - We offer a live screen sharing feature [1] - We're working on a library to offer complete customization of the chat UI on your website [2] [0] (We need to set up a better recent demo video of our Slack integration, but if you skim our changelog you'll probably get the gist: https://github.com/papercups-io/papercups/blob/master/CHANGE...) [1] https://storytime.papercups.io/ [2] https://github.com/papercups-io/chat-builder
In Show HN: Papercups – Open-source alternative to Intercom
Thanks for building this! Love this version I think this would work great for making and fixing bugs. I think automated tests and chores as a category would actually be great to add to this. For our open source project (https://github.com/papercups-io/papercups). We participated in hacktoberfest recently and one problem we ran into is people submitting low quality PRs. Which ends up taking up way more time to review than to merge. I would love to be able to filter by users who have merged multiple issues or some sort of quality bar for our bounties. Obviously since you are just starting out your users won't have too many issues merged. You might be able to work around this by finding the number of Github issues an author have merged previously to any projects that is greater than x number of stars. This way you might be able to bootstrap
Read the rest
some credibility of the authors. Then a open source maintainer can gate on only allowing some reputable contributors. One inspiration I would recommend is taking a look at how 99designs has different tiers of designers you can have a bounty for your design. If you could build 99design for open project that would be amazing. Best of Luck!
In Show HN: Rysolv – Fix open source issues, get paid

Showing the 15 most recent of 27 sources. Enable JavaScript to search and browse every indexed mention.

MAKE YOURSELF AT HOME

A few shortcuts

/
Search the collection
?
Open this guide
Esc
Close dialogs and navigation

Your saved repositories and interests stay in this browser.